Order cancellation
We do not accept cancellations because immediately after placing an order your package is immediately prepared and packaged. We do our best to delivery your item efficiently. Nevertheless, we will still provide you the best service. If you have any requirements, please contact us. For the international shipping, please be kindly reminded that once the packaging and shipping process has started, it can no longer be canceled.
Refunds
You can request a refund or reshipment for ordered products if:
you receive the wrong item;
We do not issue the refund if:
your order does not arrive due to factors within your control (e.g. providing the wrong shipping address)
your order does not arrive due to exceptional circumstances outside our control (e.g. not cleared by customs, delayed by a natural disaster).
Return/Exchange
The Shipping costs are the responsibility of us:
We will send you the new product once we have ascertained that damage is due to delivery. Please take pictures of the damage at the moment when you receive the items.
The shipping costs are the responsibility of the buyer:
If return or exchange is caused by other reasons, shipping costs(if any) will be subtracted from your refund and/or exchange. You are also responsible for return shipping.
Returns to countries outside the EU may not be accepted due to customs fees.
Buyers are responsible for any and all duties & customs charges that may be incurred.
*You can submit refund requests within 15 days after the order is delivered. You can do it by sending a message on Contact Us page.
Exchanges
If for any reason you would like to exchange your product, you must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorize you to do so, Thanks for your understanding